Terms

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‍Standard Business Terms
Service Use Policy
‍Privacy Policy

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Policy Detail

Information in this section expands, for your convenience, in plain English, how we implement the terms above. If there is any doubt, the terms above take precedence.

Cancelling your service

Due to the varying billing periods and cancellation windows of our suppliers, if you wish to cancel your service you need to give us notice at least 30 days prior to your next billing date. Generally this is the 1st of every month but please check your most recent invoice if you are unsure.

Refunds / Returns

Refunds will only be provided if we are unable to provide you with the services you request, when you initially request them. Returns are not accepted except under the Consumer Guarantees Act.

Overdue Invoices

All the items below are defined in our terms which you agree to as part of using our services.

Interest

Interest is charged from the day an invoice falls overdue. Interest is charged on the 1st of the month, along with a $15 admin fee. For simplicity, a new invoice will be generated containing the interest from each invoice that is overdue. If the original invoice is fully paid, but not the interest, the interest invoice(s) will still accrue interest and still are taken into consideration for service suspensions and debt collection.

Service Suspension

Related services for a customer may be suspended when any invoice is overdue.

Debt Collection

Related services for a customer may be terminated, and the owing amounts referred to debt collection, when any invoice is overdue.

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‍Other Information

Current ANZ Overdraft Rate (to calculate overdue invoice interest as per our terms): 15.70% – Retrieved 01/02/2024 from https://www.anz.co.nz/business/borrow/overdrafts/

‍Section 122T(4) of the Copyright Act (“the Act”) Compliance Note

In accordance with section 122T(4) of the Copyright Act (“the Act”) Prodigi Technology Services Limited (Prodigi) confirms that it has complied with section 122T of the Act for the previous year. In particular Prodigi has:
In accordance with section 122T(1) has retained, for a minimum of 40 days, information on the allocation of IP addresses to each account holder;In accordance with section 122T(2) has retained for a minimum of 12 months the following information:

• All information about infringements that was sent by rights owners to Prodigi for the purpose of matching infringements to account holders (none received); and
• All infringement notices issues to account holders (none sent); and
• All challenges to infringement notices and all responds to them (none) and
• Information on cancelled and expired infringement notices (none).

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In accordance with section 122T(3) Prodigi confirms that it has not released the name or contact details of an account holder unless authorised to do so by the Account Holder and/or the Copyright Tribunal.